Return & Refund Policy

1. Introduction

Thank you for choosing jocoInteriors.co.uk for your home decor and furniture needs. We value your satisfaction and understand that sometimes, a purchase may not be exactly what you need. This policy outlines our return and refund process, ensuring transparency and ease for our valued customers.

2. Right to Cancel

In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order and request a refund within 14 days from the day you receive your goods.

3. Return Conditions

To be eligible for a return and refund:

The product must be unused and in the same condition you received it.

The product must be in its original packaging.

You must have the receipt or proof of purchase.

4. Non-Refundable Items

Unless they are faulty, certain types of goods are exempt from being returned:

a) Customized or personalized products.

b) Made to order products.

5. Return Process

To initiate a return:

Contact our Customer Service team at returns@jocointeriors.co.uk

Provide your order number, details about the item you're returning, and the reason for the return.

You'll be provided with return instructions, including the return address.

Please note that you will be responsible for the shipping costs of returning the item. Shipping costs are non-refundable.

6. Refunds

Once we receive the returned product, it will be inspected, and we will notify you of the status of your refund. If approved, the refund will be processed, and the amount will be credited back to your original method of payment within 14 days.

7. Faulty Products

If the product you received is faulty, damaged, or doesn't match its description, please contact us as soon as possible. We will either replace the item at no extra cost or provide a full refund, including any shipping costs.

8. Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account or credit card statement.

Contact your bank or credit card company, as it may take some time for the refund to be officially posted.

If you’ve done all of the above and still haven't received your refund, please contact us at at returns@jocointeriors.co.uk.

9. Sale Items

Only regular-priced items are eligible for a full refund. Sale items can be refunded at the sale price at the time of purchase.

RETURNS

If you are not completely satisfied, you may return your purchase for a FULL REFUND Within 30 days of receiving it.

All products returned must, when received back to us, be in their original re-saleable condition.

Please note that in all circumstances, you are responsible for any loss or damage to the furniture before it is received by us

(Except where caused by us), which will be deducted from any refund made to you.

If there’s something wrong with the product, if the product is faulty or not as described, for full details & conditions please contact our returns department on returns@jocointeriors.co.uk

024 7634 2121 or contact us page

Please retain the original packaging.

RETURNS - REQUEST FROM:

Please give us your order number, the item name & full details of what you wish to return, email customer service returns@jocointeriors.co.uk

REFUNDS

All refunds will be processed within 14 days of receipt of your returned goods. You will receive an email confirmation of the refund.

EXCHANGES

If you are sending your item back for an exchange, let us know by email before it arrives, instead of refunding the payment we will allocate your account with Store Credit to the remaining value and confirm this by email.

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